Customer Support

At Utec, we believe that our customers are our partners. Therefore, we work collaboratively with them, utilizing Wilson Transformer Co. unique experience and know-how in Engineering, Manufacturing, Logistics and Quality Assurance fields.

Innovating and proposing original solutions to satisfy Utec's customer needs of Transformers, Switchgears and Package substations have made Utec an invaluable resource for its customers. Being a customer-oriented company, Utec has built long-term supply alliances, which can be of great benefit to utility companies and customers who are regularly using Utec products. Such an alliance ensures that our customers receive even more value on Wilson’s decades of experience and technical knowledge. Supply alliances enable participants to focus on performance and improvement and eliminate the costs associated with multiple contracting. Quality, value and delivery performance demonstrate that we bring value to not just one alliance partner, but all our customers.

At Utec, our goal is to ensure customer satisfaction. We offer the highest level of after-sales service. Some features are as below:

  • A team of professional, well trained, experienced Utec service Engineers is available 24/7 for on-call support.
  • We aim to reach at site in a shortest possible time upon receiving intimation from our esteemed customers within and outside KSA.
  • Our team of expert Engineers is fully equipped with onsite testing equipment to provide excellent maintenance & diagnostic services that enhances life of transformer.
  • Retrofitting of new accessories can be performed on request at site or at Factory ( where possible ).
  • We assure availability of spare parts during life of transformers supplied by us.
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